Refund policy

  1. You can ask for a full refund within 7 calendar days of the purchase or renewal date of your plan.
  2. How to ask: sign in, open My account › Contact, choose "Request a refund", select the reason and describe the request. We ask for the reason to improve MedSimulator; within the 7 days it does not change your right to the refund.
  3. The money goes back through the payment method used for the purchase. How long it takes to show up depends on your bank or card issuer.
  4. Once the refund is made, the Premium access from that purchase ends.
  5. After 7 days, we look at each case, for example a duplicate or unexpected charge.
  6. Follow the reply in My account › My requests. We also let you know by email.
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